Delivery Policy

 
UK ORDERS
We endeavour to despatch all U.K orders within 24 -48 hours of the order being placed, however please allow a minimum of 5 working days from the day of dispatch for delivery of your goods to avoid disappointment.
Please also be aware that Royal Mail First Class Packet Post is not a guaranteed service.
Royal Mail First Class Packet Post service can take up to 15 working days to complete a delivery, although this is quite unusual.

Delivery with a courier will require a signature to confirm receipt. Should you not be in to receive your delivery, or have provided additional instructions for delivery should you not be able to receive your parcel, a redelivery charge of £10 will be charged. You can always collect the parcel from your nearest depot.

ALL ORDERS
If you require that your order is delivered by a specific date, please email or call us to let us know and we will try our best to meet your deadline.

In general, the delivery time of your order will depend on the service chosen and on the weight and size of your order.

If the order is available and required urgently we can discuss alternative shipment details.
Please email us using the contact us facility for further information
Should a product be out of stock or no longer available we will advise you by email.
Next Day Guaranteed Delivery is only available by telephone.

For all orders that are not received, we require the failure of delivery to be reported to us in writing within 28 days of the date of purchase. Failure to do so will forfeit any subsequent claim.

OVERSEAS ORDERS
For European orders we advise a minimum of 7-14 days for delivery.
For all other international deliveries please allow a minimum of 35 days.

Back Orders

If your item is not in stock, we will back order for you.
Should you not wish to wait for this item to return to stock you can contact us to cancel or to substitute your item.

Back ordered goods do not incur any further postage charges.